Complaints Handling Policy
How to Submit a Complaint
Customer satisfaction is our top priority. If you are not fully satisfied with our products or services, we encourage you to submit a complaint so we can resolve the issue as quickly and effectively as possible.
You can contact us with your complaint via email, phone, or through our online contact form. Please include all relevant details, such as your order number, a description of the issue, and any supporting information that may help us investigate your case.
Our Complaint Resolution Process
Once we receive your complaint, our customer support team will review it carefully. We aim to acknowledge all complaints within 48 hours and provide a clear response or solution within 5 business days.
If additional time is required to investigate your complaint, we will keep you informed about the progress and expected resolution time.
Fair and Transparent Handling
We treat all complaints seriously and handle them in a fair, transparent, and confidential manner. Our goal is not only to resolve individual issues but also to improve our services based on customer feedback.
Escalation of Complaints
If you are not satisfied with our initial response, you may request that your complaint be escalated for further review. We are committed to finding a reasonable and satisfactory solution for all parties involved.