Refund Policy
Refund Information
Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a refund in accordance with the terms outlined in this policy.
Refund requests must be submitted within the applicable refund period and meet the conditions described below.
Eligibility for Refunds
You may be eligible for a refund if:
The refund request is made within the allowed refund period
The product is returned unused, undamaged, and in its original packaging
Proof of purchase is provided
Certain products, such as customized, personalized, or digital items, may not be eligible for refunds unless they are defective or faulty.
Refund Process
To request a refund, please contact our customer support team with your order number and details of your request. Once approved, you will receive instructions on how to return the product, if applicable.
After receiving and inspecting the returned item, we will process the refund using the original payment method.
Refund Timeframe
Refunds are typically processed within 5–10 business days after the returned product has been received and approved. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment provider.
Shipping Costs and Refunds
Shipping costs are non-refundable unless the return is due to a defective or incorrect product. In such cases, we will also cover the return shipping costs.
Refund Issues
If you have not received your refund within the stated timeframe, please contact our customer support team for assistance.
Contact Information
For refund-related questions or requests, please contact our customer support team.