Frequently Asked Questions (FAQ)
1. How can I place an order?
You can place an order directly through our website by selecting the desired product or service and completing the checkout process. After placing your order, you will receive an order confirmation email.
2. What payment methods do you accept?
We accept multiple payment methods, including credit and debit cards, online payment services, bank transfer, and cash on delivery (where available). Available options may vary by location.
3. How long does delivery take?
Delivery times depend on your location and the selected shipping method. Estimated delivery times are displayed during checkout, and tracking information is provided once your order is shipped.
4. Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the delivery status of your order.
5. Can I exchange a product?
Yes, product exchanges are possible under certain conditions. The product must be unused, in its original packaging, and the exchange request must be submitted within the specified timeframe. Please see our Product Exchange Policy for more details.
6. Do you offer refunds?
Refunds are available in accordance with our Refund Policy. Once the returned product has been received and approved, refunds are processed using the original payment method.
7. What is the right of withdrawal?
Customers have the right to withdraw from a purchase within 14 days of receiving the goods, in line with EU consumer protection regulations. More details are available on our Right of Withdrawal page.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact our customer support team as soon as possible with your order details and photos of the issue. We will arrange a replacement or refund.
9. How can I contact customer support?
You can reach our customer support team via email, phone, or the contact form available on our website. We aim to respond to all inquiries as quickly as possible.
10. Is my personal data secure?
Yes. We handle all personal data in accordance with applicable data protection laws and do not share your information with third parties without your consent.